Dog Crates
Q: My dog has: crate/separation anxiety, is an escape artist, or is a large breed with high drive. Can this crate help?
A: Yes, we have designed a Separation Anxiety crate that are engineered to hold up to the strongest dogs and outlast other dog crates. These crates are built with an internal welded aluminum frame. This frame acts as a rugged backbone for your crate adding unparalleled strength, structural integrity, and safety. All external features connect directly into the frame giving your crate extra support where needed most. All Separation Anxiety crates include the Chew Guard.
Q: What is the right size crate for my dog?
A: View our size guide to determine the best fit for your K9.
Q: Do your crates have a warranty?
A: Yes, we offer a 10 year warranty on every crate. Learn more.
Q:Â Do you offer financing options?
A: Yes, we offer financing through Affirm and Shop Pay. Click here for more details.
Q: Can I order a custom color?Â
A: Absolutely! Add a custom color to your crate order.
Q: Can I switch the direction of the door?
A: Yes! We can switch the direction of the doors on the Stationary and Separation Anxiety crates. These doors normally open from right to left. However, if you request it, we can switch the direction it opens. Contact us with your specific needs and we’ll customize your crate to suit you and your dog. We are unable to switch the direction on Collapsible crates due to the nature of the hinge design.Â
Q: Do you offer custom crate sizes?
A: Yes! In addition to our standard crate sizes, we now offer custom-sized aluminum dog crates to accommodate your specific needs. Please contact us to discuss your requirements, and our team will be happy to help.
Q: Can I take a Rock Creek Crate on a commercial airline flight?Â
A:Â The Stationary and Collapsible crates can become airline compliant with the IATA Door Guard and Airline Rails, which can be found on our Accessories page. Each airline has specific requirements for flying with pet cargo; we highly recommend contacting your chosen airline in advance.
Q: Are your crates crash tested?
A:Â Yes! Our Stationary crate is the only aluminum dog crate to receive a 5-star crash test rating. We worked with the Center for Pet Safety to crash test our crates in 2021. Learn more about crash testing here.Â
Shipping/Ordering
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Q: How long does it take to ship my order?
A:Â Each Rock Creek Crate is custom built in Utah under the highest standards. It generally takes 5-7 business days to build your order. Once it is finished, shipment duration typically ranges from 5-10 business days depending on your location.Â
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Q:Â How do I track my order?Â
A: Click the "Chat with Us" button the bottom right side of your screen and then click "Track my order" under instant answers. Â
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Q: Can you ship to Alaska, Hawaii, or Canada?
A: Yes, email us and we’ll get you a custom shipping quote depending on your location and country's customs.
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Q: How do I cancel or modify my order?
A:Â If you need to make a change to your order or cancel it, please contact us within 2 hours of placing your order.
*Good to know: Our goal is to process orders as soon as possible, so once an order is received we begin processing it right away. As a result, we are unable to guarantee any changes or cancellations made outside the 2 hour time frame.
Other
Q. Do you offer a discount for military, law enforcement, or first responders?
A. Â Yes! We appreciate your service and support. Please contact us to inquire about special discounts available to military personnel, law enforcement, and first responders. Please note that additional discounts may not be combined with current sale pricing.
Q: I lost the key to my crate. Now what?
A: Don’t worry! We can get you a new one. Email us with proof of original purchase and we’ll send you a new key.Â