Return/Exchange Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging; no digs, dents, or scratches. You’ll also need the receipt or proof of purchase. 

To start a return/exchange, contact us at rockcreekcrates@gmail.com. The customer is responsible for the shipping cost of the return/exchange and the cost of any upgrades. If your return/exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items received that are not in new condition may not be issued a full refund. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any return/exchange questions at rockcreekcrates@gmail.com.


Damages and issues 
Please inspect your order when you get it. Contact us immediately if the item is defective, damaged or if you received the wrong item. We will address the issue and do what we can to make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, i.e. custom products (such as special orders or personalized items) and clearance/discontinued items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to get the alternative item you want is to do this: return the item you have. Once the return is processed, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return. After that, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded through your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.