Stationary crate shipping rates are $49.00 to the lower 48 states. Collapsible crate shipping rates are $34.00 to the lower 48 states.
Stationary and Collapsible crates are made-to-order and require 7-10 business days to complete.
All Collapsible crates ship standard ground via FedEx or UPS. 30" Medium and 36" Large Stationary crates ship via ground. 42"XL and 48"XXL crates ship LTL on a pallet. Most shipping carriers require a signature upon delivery.
Once your dog crate is complete it typically takes 7-10 business days to ship to your door. You can't always rush greatness and your dog deserves the best. We can ship crates to HI, AK, and Canada; reach out to us for a custom shipping quote.
Returns, Refunds, & Exchanges:
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging; no digs, dents, or scratches. You’ll also need the receipt or proof of purchase.
To start a return/exchange, contact us at firstname.lastname@example.org. The customer is responsible for the shipping cost of the return/exchange and the cost of any upgrades. If your return/exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items received that are not in new condition may not be issued a full refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return/exchange questions at email@example.com.
DAMAGES AND ISSUES
Please inspect your order when you get it. Contact us immediately if the item is defective, damaged or if you received the wrong item. We will address the issue and do what we can to make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, i.e. custom products (such as special orders or personalized items) and clearance/discontinued items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to get the alternative item you want is to do this: return the item you have. Once the return is processed, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return. After that, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded through your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.