Limited 10 Year Warranty:
We build the strongest dog crates on the market and we stand behind them. All Rock Creek Crates come with a 10 year limited warranty that covers the parts and manufacture of the crate. Warranty extends to the original purchaser only and is non-transferable. If your Rock Creek Crate needs some help and you are the original owner, please contact us and we will do our best to make things right. Chances are it’s an easy fix, but if a repair or exchange is needed we’re here to help you find the best solution. In most cases, we’ll send the necessary parts and materials needed for you (the customer) to install. If a product does need to be returned or exchanged, the customer is responsible for the return shipping cost. Be sure to have your order number, proof of original purchase, and crate model handy. Please describe the issue in detail and provide photos if possible.
We’ve built our crates to handle just about anything you can throw at them—literally. We build ‘em tough and safe with your dog in mind. However, there are always exceptions. Here are a few things this warranty does not cover: dog damage, misuse, damage due to accidents, corrosion, alterations that modify original crate design and function, lack of care and maintenance, and damage caused by any act of nature. Crates should not be allowed to be used as a "chew toy". If your dog has crate/separation anxiety, is an escape artist, or is a high drive dog, we highly suggest adding secondary door bolts to your crate at the time of purchase. Normal wear and tear is not covered under this warranty including: dents, slight warping, scratches, discoloration, fading, or any damage from any animal. We at Rock Creek Crates cannot predict or warrant the result of an accident. We can assure you we have spent countless hours designing and improving our crates to be lasting and safe for your dog. Our goal is to give you peace of mind at home and on the road.
Every effort will be made to replace limited-edition or discontinued products. However, we cannot guarantee their availability for replacement at the time of request. Limited-edition or discontinued items still under warranty that cannot be replaced with an identical product will be replaced with the equivalent model based on availability.
Factory applied coatings are excluded from this limited 10 year warranty. There are no warranties that extend beyond the bounds of this limited 10 year policy. In no situation will our liability exceed the purchase price of the product purchased.
For Rock Creek Crate purchases made prior to January 1, 2020, there is a 3 year warranty on both the manufacture and parts.
If you have a warranty issue with your crate please email us @ firstname.lastname@example.org